Customer Success Executive

Bellevue, Washington, United States | PowerClerk | Full-time | Partially remote

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Who Are We?

Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers. 

We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems. 

At Clean Power Research, every employee has a seat at the table and an important role. 

Why Work Here?

  • Go from building solutions to being part of the solution 

  • Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric 

  • Bring your passion and ideas to the table 

  • Use your creativity to solve hard problems and make tough decisions 

  • Work in a start-up like environment coupled with the stability and customer base of an established, profitable company 

  • Realize work-life balance; we like to see our families, friends and pets at night! 

  • Join a growing company that expects you to grow with us and invests in your growth 

Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching. 

What You’ll be Doing as a Customer Success Executive

Clean Power Research is seeking a strategic and customer-obsessed executive to lead our Customer Success organization and drive exceptional outcomes across our SaaS product portfolio—PowerClerk®, FleetView®. WattPlan® and SolarAnywhere®.

f Growth Officer, the Customer Success Executive will oversee the full customer lifecycle, from onboarding and engagement delivery, to renewal and expansion. You’ll work cross-functionally with Sales, Product Management, Engineering and Marketing to align strategies, elevate customer satisfaction and ensure seamless support. This is a high-impact leadership role with strong potential for long-term growth in a dynamic, mission-driven company.

Your leadership will be instrumental in building scalable processes, nurturing talent, and delivering a personalized, high-impact customer experience that fosters retention and drives growth. You’ll also play a key role in shaping business models, pricing strategies and partnership structures in collaboration with the Chief Growth Officer and executive team.

Duties and Responsibilities 

·  Lead and scale the Customer Success team, including customer support, product implementation services and project management  functions

·       Align customer success strategies with Sales and Business Development to support targets for Annual Recurring Revenue (ARR), Net Revenue Retention (NRR), and other key metrics

·   Design and implement onboarding experiences that build trust and long-term customer relationships

·    Collaborate with Sales on proposals, Statements of Work (SOW), and strategic account planning

·       Drive customer satisfaction through proactive engagement, responsive support, and tailored training

·      Oversee the creation of scalable support materials (e.g., documentation, how-to videos, AI-driven tools) for pre- and post-sales activities

·    Establish and refine processes for managing deliverables, tracking status, and ensuring timely execution

·       Ensure data quality and lead continuous process improvement initiatives. 

·     Collaborate with Product Management and represent the voice of the customer in product development, strategic planning, pricing, and licensing

·      Participate in industry events and forums to promote Clean Power Research’s mission and solutions

 

Who You Are 

·       BA/BS degree required; technical or scientific focus preferred. MBA a plus

·      10+ years of experience in customer success, professional services, or related roles, with at least 6 years in a leadership capacity

·     Proven success in managing SaaS customer success and product implementation teams and driving measurable outcomes

·       Deep understanding of enterprise B2B SaaS models and customer lifecycle management. 

·       Energy, utility, renewable, solar or clean tech passion required, experience a strong plus. 

·       Exceptional communication, organizational, and analytical skills

·       Comfortable with CRM systems, contract management tools, and data analysis platforms. 

·       Adept at stakeholder coordination, strategic planning, and delivery oversight

·       A collaborative leader who thrives in a fast-paced, cross-functional environment

 

Pay Range & Benefits  

·       Base Salary Range: $165K to $220K annual depending on experience  

·       Benefits: performance-based bonus, company equity plan  

·       Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits      

 

How To Apply

Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume.  Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements. 

Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

The company’s employment decisions are based on merit, competence, performance and business needs. 

 Clean Power Research is located in Bellevue, WA (Greater Seattle Area).

 

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